Question 1

What should I look for first?

Accepted Answer

Hear them speak, in every language your customers use. Tone carries the whole job, and it is the one thing a CV cannot show you. Ask them to answer two of your real, awkward messages as a trial.

Question 2

Can one agent cover phone, WhatsApp and Instagram?

Accepted Answer

Usually yes, for a small business — the volume rarely justifies splitting it. Say the daily message volume up front, because the honest answer changes with it.

Question 3

Full-time or part-time?

Accepted Answer

Many businesses start with set hours covering their peak — lunchtime, evenings, or weekends — rather than full days. Agree what happens to messages outside those hours before you start.

Question 4

How do I keep quality consistent?

Accepted Answer

Write down the ten questions you get most often and the answer you want given to each. It takes an hour and it is the difference between an agent who sounds like your business and one who improvises.

Hire a Customer Service Agent in Lebanon